Online Shopping Details
Information about shopping online.
Online Shopping Steps And Details
HOW TO SHOP ONLINE
Welcome to eurocollectionhair.com. Shopping is easy, convenient and secure. Simply select the product you want to purchase and follow the instructions below:
On individual product page click “Add to cart” to place the product(s) you have selected into your shopping cart. NOTE: Ensure to read “Description” and “Care” provided if applicable.
When you’ve completed shopping, click the “Cart” icon on the header and then “Proceed to Checkout” button.
Then, simply follow the instructions to checkout and complete your order. Please note that you may change the contents or edit the quantities of items in your shopping bag until you click “Confirm Order.” Thanks to our “one Page Checkout” After clicking “Confirm Order” your order will be processed.
After your order has been submitted, a “Thank You” page will be displayed confirming that your order was received. You will also receive an email confirmation promptly following each order. If your email confirmation does not arrive within 24 hours after you have placed your order, please CONTACT US for assistance.
If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please call eurocollectionhair.com Customer Service at 201-589-6692 or click Contact Us for assistance.Please have your order number available in order for us to serve you most efficiently.
Click “Cart” located on the header to display the quantities of the items you have placed in your shopping bag and the total cost of your purchase. You may also remove or make changes to your purchase.
REMOVING ITEMS FROM YOUR BAGS
If you wish to remove an item in your Shopping Bag, simply go to “Shopping Cart” and select the “Remove” link near the product name. The item will be removed from your shopping cart.
INTERNET BROWSER REQUIREMENTS AND OPTIMAL MONITOR SETTING
This site is compatible with most browsers but best viewed with Chrome. Firefox or Safari browser also works but it depends on monitor setting. Please note that monitors display colors differently based upon their settings. Our site is also mobile friendly.
At eurocollectionhair.com, we understand how important security is to you. When you place an order at eurocollectionhair.com, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely.
You can shop with confidence. We have partnered with authorize.net, a leading payment gateway since 1996, to accept credit card payments safely and securely for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card processing networks.
The company adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry-leading encryption hardware and software methods and security protocols to protect customer information. Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
TEMPORARILY OUT OF STOCK/BACK-ORDERED ITEMS
If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the back-ordered item. Back-ordered items are shipped as soon as they are available. If for any reason you wish to cancel or exchange a back-ordered item, please click CONTACT US for assistance and we will be happy to assist you.
MAXIMUM PURCHASE POLICY
We must limit orders to Six of any single item for retail customers. If you have any questions, please CONTACT US and we will be happy to assist.
We are required by law to collect state sales tax on orders being shipped to Maryland addresses. Sales tax will be assessed on the total purchase, including shipping and handling charges. If you have other questions regarding sales tax, please feel free to CONTACT US Purchases paid for with eurocollectionhair.com eGift Certificates are subject to applicable sales tax. No sales tax is charged when buying eurocollectionhair.com eGift Certificates.
We have two payment options: Credit card and Bank Wire Transfer. We will only ship to continental U.S. destinations for all Credit Card transactions. Orders outside of the USA should pay via Wire transfer.
WE TAKE CREDIT CARD FRAUD SERIOUSLY
Expect a delay if billing and shipping addresses are different! If your order is shipping to an address that is different than your credit card billing address or unverified/ incomplete billing address, additional verification steps will be required and your order may be delayed or canceled. To process orders going to a different address other than your billing address MUST require you to verify your credit card. This includes submitting the image of your credit card. To avoid this, choose your billing address as your shipping address upon check out.
CREDIT CARD ACCEPTED:
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria. For Bank Wire-Transfer Payment once your order is placed, detailed information on how to finalize your payment will be provided. The availability of the product is measured from the date of confirmed payment. We give a grace period of 48hrs to reserve your product. If payment is not received in a timely manner, we will cancel and put your item back in stock for other customers.
WE'RE SORRY, WE DO NOT ACCEPT:
Personal or Business Checks
Credit cards with billing addresses outside the U.S.