Information about returns and exchanges.
Returns and exchange
We are very confident and guarantee the quality of our product! We want you to be satisfied with your order so we thoroughly check each order before shipment!
Our products come with a certificate of authenticity and instructions for a quality care regimen. However, if you feel you've received an item that is defective and abnormal and would like an exchange, we are happy to accommodate EXCHANGES. If you have received any product that is defective you must contact us immediately upon receiving the package. The exchange must be conducted within Seven (7) business days of receipt of the merchandise.
We do not offer REFUNDS; you will receive a STORE CREDIT. · We suggest that you thoroughly review your product of interest, ask us questions if required before investing in the hair if you are not familiar with our Hair. · Also, note that return due to a slight color or texture variation will not be authorized.· Our Color and Texture Charts are used as guides, as the color and texture view may vary depending on your monitor's resolution.
• Please note that you can still return the hair for an exchange if the black label and gold security sticker around it were not tampered with! Our weft hair comes with our monogram gold sticker to maintain the integrity and quality of our hair, once this label is tampered with/ removed, it is 100% void for any exchange. Please do not tamper with the product if you have concerns or reservations as we cannot restock a tampered item back. All exchanges must be returned with an ”RMA” number. Unauthorized and ineligible exchanges will not be accepted and will incur a 50% unauthorized product return fee.
• Exchange MUST be initiated within 7 days of product receipt.
• You will be responsible for paying costs associated with returning the ONYC product(s) if the correct item is received.
• 15% Restocking fee will apply if the returned item is received with missing packages like the pouch or boxes) Please make sure to review your item before removing the tags and disposing of the packages.
• Shipping and Insurance fees are non-applicable for store credit.
i) Paid Shipping Fee: The original shipping and Insurance fees are non-applicable towards the store credit for returned or unclaimed items. Please keep this in mind when selecting expensive shipping options like "UPS Overnight, UPS Second Day or USPS Express"
ii) Free Shipping Charge: The original shipping and Insurance fees are non-applicable towards the store credit for returned or unclaimed items. The shipping fee will be deducted if you wish to return all items or keep some items less than $350 value.
• ALL SALES ARE FINAL on "Custom Order" and "Clearance" items unless an incorrect item is received.
You must exchange the item with a similar item/style. We can only warrant one exchange per order. Eligible products must be in original and perfect factory condition (unaltered, unworn, undamaged, and with tags attached) and in original packaging.
Item not eligible for exchange is items received for more than 7 days of initial contact, Clearance items, Custom Orders, Hair Samples, and Color Ring. Products that have been altered, worn, damaged, or tags/packaging tampered with is ineligible and deemed authorization.
Exchange Request (RMA)
Requests for exchange must be made within 7 days of receipt of product(s). Exchanges must be pre-authorized by onychair.com with an RMA (Return Merchandise Authorization) Number. Without an RMA, the item is void for return.
We will issue you the RMA after the pre-authorization. Once you receive your RMA with instructions on how to send it back, you can then send back the item. Credits are issued as store credit only. Store credit is valid for the purchase of any item on www.onychair.com and does not expire!
When completing any return or exchange, please follow the steps below.
• To Proceed with the request of an "RMA" number. Please SUBMIT THIS FORM
• If you are making an exchange and the total cost of your exchange is more than the amount of your return, you will be required to pay the difference.
• Make sure to follow all instructions provided.
• Please note: Only products purchased on onychair.com may be returned for an exchange on onychair.com
Returns/Exchanges typically take 5-7 business days for a complete exchange. It is highly recommended that you plan in advance if you are going to be initiating an exchange.
Exchange PACKAGE DURATION
You must clearly mark the RMA number on the outside of the shipping box. Packages with no visible RMA will be refused. You must choose a shipping company with a tracking system so we can track your return.
You may find additional details of our policy by visiting our TERMS AND CONDITIONS
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please click and fill in the form immediately.
Claims for Damage item must be submitted within 24 to 48 hours of receiving your package. We must receive supporting evidence like proof of damaged item (clear picture) before we can file a claim. Most of our shipments require signature, If the shipping package is damaged, we will recommend refusing the package.
To assure prompt resolution, please retain the shipping box, packing materials, and the damaged items for inspection by the carrier.