Name: VIRGIN CLIP-IN HAIR
Brand: EURO Collection
Rating: 4.9 (57 reviews)

RETURN & EXCHANGE

1) We honor exchange but we do not issue Refund. We will gladly offer you a Store Credit to use for future purchases. Store credit doesn’t expire, and you can use it on all items including discounted and clearance items!

2) Please note that you can still return the hair for an exchange within 7 days of receiving. (Items must be in original condition without missing packages like the pouch or boxes) Our products comes with our monogram gold sticker and/ or tags to maintain the integrity and quality of our hair, once this label is tampered with/ removed, it is 100% void for any exchange. Please do not tamper with the product if you have concerns or reservations as we cannot restock a tampered item back.

3) Requests for exchange must be made within 7 days of receipt of product(s). Exchanges must be pre-authorized by onychair.com with an RMA (Return Merchandise Authorization) Number. Without an RMA, the item is void for return.

4) NO RESTOCKING FEE: Shop with confidence! We understand we are an online business so we honor exchange with no restocking fee. (Restocking fee only applies if the item is received with missing packages like the pouch or boxes) Please make sure to review your item before removing the tags and disposing of the packages.

SHIPPING TIME/ DURATION AND RULES

1) Please allocate at least 24 hours of processing time to ALL orders.

2) Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays in the United States.

3) How soon you receive your order depends on the shipment option selected.

4) Same-day shipping is only applicable to “confirmed order” This is an order received before 2 pm EST during Monday-Friday excluding public holidays. Confirmed orders are usually paid with credit card payment where the shipping address is the same address as the billing address.

5) Please note we are not liable for any delay with the shipping company. The shipment warranty is limited to order processing time only. We will strongly advise you order in advance to avoid any delay.

6) If your order is shipping to an address that is different than your credit card billing address, additional verification steps will be required and your order may be delayed or canceled.

7) We’re sorry; we will only ship to continental U.S. destinations and Canada for all Credit Card transactions. Orders outside of the USA and Canada should pay via Bank Wire transfer OR Western Union.

8) NOTE: Depending on the declared value of your order, some shipments may require a signature upon delivery to ensure that your package is delivered successfully. We cannot waive this.

9) Paid Shipping Fee: The original shipping and Insurance fees are non-applicable towards the store credit for returned or unclaimed items. Please keep this in mind when selecting expensive shipping options like “UPS Overnight, UPS Second Day or USPS Express”

10) Free Shipping Charge: The original shipping and Insurance fees are non-applicable towards the store credit for returned or unclaimed items. The shipping fee will be deducted if you wish to return all items or keep some items less than $350 value.

INTERNATIONAL ORDERS

1) We will not be responsible for any customs or broker fees/delays associated with your order. Please contact your countries tax department for more information on these fees and additional transit time.

2) We cannot depreciate the value of the content of your package. Also, all orders are insured so we must provide the total amount of your package.

3) Please view our International Shipping Policy.

RESHIPPING / UNCLAIMED ORDERS

1) Please note that it is 100% your responsibility to track your order! We do our best as a company to ship your order in a timely manner including providing you a tracking number.

3) Please track your package once shipped to know transit time. To know the status of your order, please log in to your account view Order History. From there you can easily see your order status. You can easily track your order by clicking on the tracking number.

4) Note to open the actual order in question to view the tracking number or other important notes associated with that order.

5) If your order is unclaimed and returned to us, there is an additional shipping fee plus a 15% Restocking Fee. Ensure that you input the correct address; make sure to review your shipping address to avoid having an undeliverable address.

INSURANCE POLICY

We add insurance to all items! This ensures if your package is lost, damaged, or stolen a claim can be filed. If your item is lost or damaged, CONTACT US IMMEDIATELY and we will file the insurance claim for you. We will help you investigate the problem and contact you if any further documents are required.

Important Notes:

1) Replacements will ONLY be shipped pending a thorough investigation. Replacements are only valid on orders that are confirmed to be lost or damaged. This process can vary between fourteen (14) days or up to two (2) months depending on the shipping carrier of your item. You will need to place another order. if you cannot wait that long. We will reship you the original transaction once we receive the reimbursement from the insurance company or receive the missing shipment back.

2) Claims for Damage item must be submitted within 24 to 48 hours of receiving your package. We must receive supporting evidence like proof of damaged item (clear picture) before we can file a claim. Most of our shipments require a signature, If the shipping package is damaged, we will recommend refusing the package.

3) Claims for a lost package are eligible for submission depending on the carrier.

Please Note the Claim eligibility base on the carrier:

UPS – 1 to 7 days after the shipment date, once the package has been confirmed as delivered or lost.
USPS – 30 days after the shipment date.
DHL – within 30 days after the shipment date.

4) We strongly advise you to keep Damaged items in the exact condition you received it.

VIRGIN CLIP-IN HAIR

Clip In Hair Extensions | Virgin Clip In Hair Extensions for European Hair

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RETURN & EXCHANGE

SHIPPING TIME/ DURATION AND RULES

INTERNATIONAL ORDERS

RESHIPPING / UNCLAIMED ORDERS

INSURANCE POLICY

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